As part of our customer service strategy, we’ve just set up our service status page

It’s hosted away from our applications (in the US instead of the UK), so chances are it will be up in the event of any connectivity issues with our main servers.

If you rely on Tiktrac or Helipad, why not bookmark it?

Continue reading → | announcements

I’ve just rolled out three updates to Tiktrac.

You might have noticed the colours next to sheets, clients and people. These are used in the charts under the Reports tab. Editing these colours is now possible, using some Ajax trickery:

Simply click on the colour you wish to edit, drag the sliders and click ‘save.’

The next update provides a new way to enter time. Instead of just entering decimal values or whole numbers, you can now enter times in hh:mm:

I’ve also modified the sheet list, found on the right-hand-side of most pages. It’s now possible to collapse the list of sheets by clicking on the client’s name:

Finally, we found that the sheet list could become broken on small displays in Internet Explorer when clicking on a task’s description, so we fixed that too.

Continue reading → | tiktrac