Loom, our issue tracker, is now out for beta testing. It’s an evolution of Bugtagger, which we’ve been using internally for 2 years but never released publicly.

Features include:

• Simple, extensible design: everyone from programmers to plumbers should be able to use it
• Public forms: so if you market a product or service you can collect support requests without requiring users to have accounts on Loom
• Email integration and messages: customers can send email messages to issues
• Attachments: Attach files to issues
• Search, tags, project organisation, RSS, mobile phone support: All the usual features you’d expect form us!
• XML REST API: We’re planning on using Loom to collect support requests via our contact form, what will you use the API for?

Loom Beta accounts are free and pretty much unrestricted. Price plans on launch will…

Continue reading → | loom, announcements